Preferred provider

Powering your every move

We always go beyond industry standards, adding value in every detail and building customer relationships that grow into strategic partnerships. With every take-off, we grow and innovate together with our customers, ensure passenger experience, empower our people, and operate with strict commitments to safety and sustainability.

How do we deliver it?

Culture of safety

Operate with safety-first mindset in every action, empowered by our just culture

Empowered people and continuous improvement

Integrate LEAN principles in our day-to-day operations and encourage everyone to seek improvements that benefit our customers

Journey simplifier

Making travel easy and simplifying the passenger journey by delivering efficient and frictionless operations.

Local mandate

We understand that fast and seamless operations are what every customer needs from their ground handling partner. Thus, each Aviator station is empowered to make on-the-spot decisions, take ownership, and uphold Aviator’s no-compromise quality standards.

Nordic excellence

Learn and grow together, delivering the best outcome guided by our Nordic roots.

Customer experience initiatives

Customer partnership and experience programme

At Aviator, customer experience is top priority. That's why we are transforming transactional operations to truly strategic partnerships.

Local decision-making

Customer relationship building

Through a structured customer care approach, station teams invest in customer relationships and go the extra mile, ensuring that the right resources are available at all times, providing fast responses during disruptions, and making customer-centric decisions so that every improvement targets genuine needs.

Real-time insights

With every innovation we strive for data visibility and knowledge sharing to empower our customers with real-time insights.

Co-innovation

With LEAN methodology, we enhance the customer experience, drive innovation, and optimize our processes. We involve customers directly through regular review calls, on-site visits, and clear follow-ups that turn feedback into action. For Aviator, open and honest dialogue is key to our focus on continuous improvement.

ISO-assured service quality

We meet airline needs and maintain high operational standards, proved by ISO 9001, ISO 14001, and ISO 45001 certificates. We've achieved these through station-level process mapping, risk/aspect assessments, recurrent training, internal audits, KPI tracking, and rapid corrective actions with supplier controls.

ISO 9001

It's a quality system certification that drives consistent processes and error reduction, cutting delays and rework.

ISO 45001

This safety system certification strengthens overall safety, lowering incidents and ensures seamless operations without disruptions.

ISO 14001

It's a sustainability system certification which aligns our environmental performance with airline ESG goals.